Go to top
Official MAH Press Release

Public Assurance Priority For Hotels - Novel Coronavirus

Corona Virus Public Assurance Priority For Hotels - Novel Coronavirus

Press Release: 28 January 2020

(for immediate release)


Malaysian Association of Hotels

C5-3, Wisma MAH, Jalan Ampang Utama 1/1

One Ampang Avenue

68000, Ampang, Selangor Darul Ehsan

Tel: +603 4251 8477

Fax: +603 4252 8477

Contact Persons:

 Yap Lip Seng

Chief Executive Officer

E: ceo@hotels.org.my

M: +6012 280 0300

 Mohamad Hazzriq Shah Bakri

Communications Executive

E: communications@hotels.org.my

M: +6013 362 4717



“Hotels Working Closely With Authorities To Assure Public On Preventing Spread Of The Wuhan Coronavirus To Malaysia”



Wisma MAH, Ampang (28 January 2020) – In an industry meeting held yesterday and today, Malaysian Association of Hotels (MAH) and other tourism stakeholders made a commitment to support precautionary measures and standard operating procedures (SOP) set by the government to prevent the spread of the Wuhan coronavirus, including the decision to temporary halt immigration facilities for citizens of Wuhan and areas around Hubei province. Hotels, to date had received multiple cancellations and are expecting more to come.

With the current reported cases in Malaysia, tourism is on the spotlight as Malaysia under the Visit Malaysia 2020 campaign, is expecting 30 million tourist arrivals with composition of 3.48 million arrivals from the China market. According to MAH, cancellation of room bookings picked up since the government of China issued a ban on its citizens from booking overseas tours, flights and hotels on Saturday, 26 January 2020, at the height of the Chinese New Year holidays.

“We have earlier received multiple cancellations of free independent travellers (FIT) at hotels around the country, and since the ban, we have been contacted by online travel agents (OTA), local and international travel agents to allow cancellation of group bookings from now till the end of February 2020,” said Kamaruddin Baharin, President of MAH.

At the moment, hotels both local and international brands had expressed willingness to facilitate postponement of bookings or cancellations and refunds of payments made. MAH estimated losses suffered by hotels to reach hundreds of thousands at hotels especially at destinations where it is highly dependent on China market. “Hotels at Kota Kinabalu and Langkawi in particular, are anticipating a drop in occupancy from 30% to 60% immediately, while other destinations like Melaka, Ipoh, Port Dickson and Penang are looking at an immediate impact from 10% to 50% but this is just the beginning,” added Yap Lip Seng, Chief Executive Officer of MAH.

When asked about preparedness of hotels in managing the situation, MAH was quick to assure the public that hotels are fully prepared with sanitising facilities for both guests and employees, scheduled cleaning of all contact and touch points as well as isolation procedures for any suspected cases. “Emergency and extraordinary preparedness are part and parcel of hotels’ standard operating procedures (SOP), this is something that homes cannot provide. Home sharing accommodation such as Airbnb does not provide assurance of safety and health, staying in a home converted tourist accommodation is always a risk,” he added.

At the moment, various industry stakeholders affected including airlines, travel & tour operators and hotels are considering immediate contingency plans to boost tourism from other markets. “We are working together to strategize attractive packages as alternative to those planning or planned to travel to China, this will not only promote domestic tourism but could also cushion the negative impact from the current situation,” said Yap.

The industry is also anticipating forward on recovery plans when the situation subsides, and had preliminary discussions with the Ministry of Tourism, Arts and Culture (MOTAC) to recapture the market once it reopens. MAH and its member hotels are ready to support marketing and promotion initiatives through Tourism Malaysia.

MAH is confident with the emergency and crisis preparedness of the Malaysian government, and that Malaysia is safe for tourists.




If you require any other information pertaining to the hotel industry, statistics, industry concerns or any other related subjects, please do not hesitate to contact the Chief Executive Officer of MAH, Yap Lip Seng at ceo@hotels.org.my or +6012 280 0300.

About the Malaysian Association of Hotels (MAH)

Malaysian Association of Hotels (MAH) is the umbrella body for hotels in Malaysia formed in 1974 and initially established by a group of concerned and dedicated hoteliers to bring about a more dynamic hospitality industry aimed at building a workforce of highly skilled, innovative and disciplined individuals. Its long-term goal was to enhance the efficiency of the hospitality industry, thus, bringing about a more dynamic Malaysian hospitality industry. MAH, as the official national network for the hotel industry, represents more than 900 hotels throughout Malaysia supplying a total of 155,287 rooms which is about 65% of the total number of hotel rooms available as guest accommodation in this country. With 13 chapters across the nation, MAH acts as a voice of the industry, working as one body to promote, protect, represent and advance the interests of its members.


MAHTEC Sdn Bhd commenced its fiscal year in 1998 to profile MAH as a human resource development provider and to upgrade the skills and knowledge of staff-in-service in the industry. MAHTEC is the training arm of the Association specializing in developing quality human resources in the hospitality industry. Highly specialized in the areas of Hospitality Skills Training and Managerial Development Training, all programs are facilitated by experienced and qualified Trainers through workshops and practical session.