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Official MAH Press Release



KUALA LUMPUR, 11 May 2018 – The Malaysian Association of Hotels (MAH) Gala Dinner, Hotel Employee & Management Awards 2018 was held at One World Hotel where over 700 guests including General Managers of hotels nationwide, industry partners and hospitality players were present. The event that featured ASTRO as Official TV/Entertainment Partner and Maxis as the Official Telco was graced by the presence of YBhg. Dato’ Dr Siew Ka Wei, Chairman of Tourism Malaysia.

The MAH Hotel Employee Awards 2018 where it is now in its 5th edition, was here once again to recognize the best guest service professional of the industry. Held once every two years, twelve finalists were selected from best of the best across the nation. They were required to go through final interview session with three esteemed judges from the industry led by Datuk Tan Kok Liang, President of The Malaysian Association of Tour and Travel Agents (MATTA).

The National Champion who received RM5,000 cash prize, a trophy and a certificate was Irean Ho Shuw Yee representing Sabah & Labuan from Cititel Express Kota Kinabalu.

Also for the first time ever, the MAH Hotel Management Grand Prix Awards was announced. The first management grand challenge in Malaysia for hoteliers to compete regional and nationwide, the competition assessed the teams on various managerial skills such as management, decision making, team building, problem-solving and communication against other teams. The top 3 from nine teams were announced and received a cash prize of RM1,000.

Legoland Hotel was crowned Champion and received the Executive Development Programme by Taylor’s University worth RM20,000, a challenge trophy and a certificate.

First Runner Up, who received Certified Hospitality Programme from MAHTEC Sdn Bhd worth RM13,000 and a certificate, was The Waterfront Hotel from Kuching, Sarawak. Second Runner Up won by Avillion Admiral Cove received medal and certificate.

MAH President, Cheah Swee Hee (Sam) said that “MAH has been organising the Hotel Employee Awards to recognize outstanding employees since 2010 and this has been one of our ways to develop and nurture the talents we have in our hospitality and service industry”

“These two prestigious awards set us ahead of the industry in driving excellence of not just only service but also management skills much needed in ensuring success in the evolving tourism industry” he added.

Malaysian Association of Hotels would like to thank the following sponsors of the event: 

About the Malaysian Association of Hotels (MAH)

Malaysian Association of Hotels (MAH) is the umbrella body for hotels in Malaysia formed in 1974 and initially established by a group of concerned and dedicated hoteliers to bring about a more dynamic hospitality industry aimed at building a workforce of highly skilled, innovative and disciplined individuals. Its long-term goal was to enhance the efficiency of the hospitality industry, thus, bringing about a more dynamic Malaysian hospitality industry. MAH, as the official national network for the hotel industry, represents more than 900 hotels throughout Malaysia supplying a total of 155,287 rooms which is about 65% of the total number of hotel rooms available as guest accommodation in this country. With 13 chapters across the nation, MAH acts as a voice of the industry, working as one body to promote, protect, represent and advance the interests of its members.


MAHTEC Sdn Bhd commenced its fiscal year in 1998 to profile MAH as a human resource development provider and to upgrade the skills and knowledge of staff-in-service in the industry. MAHTEC is the training arm of the Association specializing in developing quality human resources in the hospitality industry. Highly specialized in the areas of Hospitality Skills Training and Managerial Development Training, all programs are facilitated by experienced and qualified Trainers through workshops and practical session.